Discover what to build next.
Your customers are already telling you, in support tickets, sales calls, Slack threads and product analytics. Discovra gathers those signals, finds the problems that matter, and turns them into PRDs, plans and tasks your team can ship.
Connects to 19 tools your team already uses
Incoming signals
1,284 this week
- Zendesk· Helix CoatingsZD-48213
Export keeps timing out once we go past ~20k rows. We split the project into five pieces to get it out.
- Intercom· Vantage LabsIC-77122
Can we get SSO with Okta before the security review?
- Gong· Arden PolymersGONG-QBR
Honestly, the export is the only reason my team still keeps a parallel spreadsheet.
- Zendesk· Orion ChemicalsZD-48230
Setting up the first experiment template took our team most of a day.
Detected problem
Clustering…
Large formulation exports time out or truncate
Teams with projects over ~10k rows can't export formulations with their test results in one pass. They split projects by hand, retry, or keep parallel spreadsheets.
Signals
47
Accounts
23
ARR affected
$1.24M
30-day trend
+38%
Product work
Waiting
Feature proposal
Bulk CSV export
41 / 47 signalsPRD
v1 · 2–3 weeks- Problem
- User story
- MVP scope
- Out of scope
- Tech approach
- Success metrics
Execution
7 issues pushed- LAB-412Export job model and queue worker
- LAB-413Stream formulation + results join in 5k batches
- LAB-414Signed download URLs with 24h expiry
Data Platform · Cycle 24
The noise
Your customers already told you what to build. It’s scattered across a dozen tools.
The same request shows up as a support ticket, a line in a sales call, a Slack thread and a dip in a usage chart. Each one is worded differently, owned by a different team, and never adds up to a decision.
Today
8 tools · 0 decisions
- Slack#customer-feedback
Third enterprise account this month asking for a full-project CSV dump.
Buried in thread
- ZendeskTicket #48213
Export keeps timing out once we go past ~20k rows.
Closed as workaround
- GongQBR · 41:12
The export is the only reason we keep a parallel spreadsheet.
Never transcribed
- Amplitudeexport_retry
Retries up 3.1× on projects over 10k rows.
No one watching
- NotionInterview notes
Kestrel copies data out page by page before submissions.
Untagged
With Discovra
One inbox · one problem
- Helix Coatings$186K
Export keeps timing out once we go past ~20k rows. We split the project into five pieces to get it out.
- Arden Polymers$240K
Honestly, the export is the only reason my team still keeps a parallel spreadsheet.
- Northwind Materials$92K
Is there any way to download all formulations with their test results in one file?
- Kestrel Bio$128K
Before every regulatory submission we copy the data out page by page.
- Helix Coatings$186K
Procurement flagged data portability as a renewal risk.
- All projects > 10k rowsUsage anomaly
export_retry events up 3.1× in 30 days for large projects.
- Internal · CSM#customer-feedback
Third enterprise account this month asking for a full-project CSV dump with test results.
- Orion Chemicals$64K
Getting data out of the platform is painful.
Discovra brings it together.
47 signals → 1 problem
Find the pattern
Turn 500 scattered signals into the 5 problems worth solving.
Discovra reads every signal and groups the ones that describe the same underlying problem, even when customers use completely different words. Each problem arrives with the evidence already attached.
Clustered signals
6 of 47
- Zendesk· Helix Coatings2h ago
Export keeps timing out once we go past ~20k rows. We split the project into five pieces to get it out.
- Gong· Arden PolymersQBR · 41:12
Honestly, the export is the only reason my team still keeps a parallel spreadsheet.
- Slack· Internal · CSMPriya R.
Third enterprise account this month asking for a full-project CSV dump with test results.
- Intercom· Northwind MaterialsYesterday
Is there any way to download all formulations with their test results in one file?
- Amplitude· All projects > 10k rowsDetected
export_retry events up 3.1× in 30 days for large projects.
- Zoom· Kestrel BioDiscovery call
Before every regulatory submission we copy the data out page by page.
Large formulation exports time out or truncate
Teams with projects over ~10k rows can't export formulations with their test results in one pass. They split projects by hand, retry, or keep parallel spreadsheets.
Signals
47
Accounts
23
ARR affected
$1.24M
Renewals at risk
2
Same problem, different words
- “export keeps timing out”
- “full-project CSV dump”
- “download all formulations”
- “copy the data out page by page”
- “getting data out is painful”
Related: PRB-019 Bulk upload
Next step: weigh this against other problems, or draft a proposal.
Rank problemsChoose a direction
Know why a problem is at the top of the roadmap.
Every problem is scored on evidence you can open and check: how often it comes up, how much revenue it touches, whether it’s growing, and how it fits the goals you’ve set.
- No black-box scores
- Each factor shows the signals and accounts behind it.
- Your strategy, not a template
- Goals from your knowledge base shape strategic fit.
- Re-ranked as signals arrive
- A problem that’s growing moves up before it becomes churn.
Why #1Recommended next
Large formulation exports time out
- Frequency 86
- 47 signals from 23 accounts
- Revenue exposure 94
- $1.24M ARR across affected accounts
- Momentum 88
- +38% over 30 days
- Strategic fit 90
- Supports Q4 goal: expand in regulated enterprise accounts.
“The export is the only reason my team still keeps a parallel spreadsheet.”
Define the path
From problem to a PRD your engineers can trust.
Discovra proposes a solution, shows the alternatives it weighed, and drafts the PRD. Every claim links back to the customers who raised it, so reviews argue about scope, not about whether the problem is real.
Problem · PRB-031
Large formulation exports time out or truncate
47 signals · 23 accounts · $1.24M ARR
Feature proposal
Bulk CSV export
Async, full-project export of formulations and their test results, delivered as a single file with an in-app and email notification.
Options considered
- Bulk CSV exportCovers 41 of 47 signalsRecommended
- Scheduled exportsAsked by 6 accountsLater
- Raise sync export limitStill fails above 50k rowsRejected
Bulk CSV export
Problem
Projects over ~10k rows can't be exported in one pass. Teams split projects manually or keep parallel spreadsheets, and two enterprise renewals cite data portability. ZD-48213GONG-QBRSF-renew
User story
As a formulation scientist preparing a regulatory submission, I want to export an entire project with its test results in one file, so I don't stitch partial exports together. ZM-int-12
MVP scope
- Async export job for projects up to 500k rows
- Formulations, ingredients and test results joined in one CSV
- Progress state, plus in-app and email notice when ready
- Saved column presets per project
Out of scope
- XLSX and Parquet formats
- Scheduled or recurring exports
- Public export API
Technical approach
- 1.Queue-backed export worker streams rows in 5k batches
- 2.Writes to object storage; signed download URL valid 24h
- 3.Reuses existing project-level permission checks
Risks
- Very large projects exhaust worker memory→ Stream, never buffer
- Restricted fields leak into exports→ Apply field-level permissions
Success metrics
−80%
Export retries on >10k-row projects
−60% in 60d
Export-related support tickets
< 2 min
Median export time, 100k rows
Take the next step
From approved PRD to work in your tracker. One step.
Discovra breaks the PRD into a scoped plan with tasks by area, estimates and risks, then pushes it to the tracker your team already uses. Each issue carries the spec and the evidence, so engineers and coding agents start with context.
Backend
- Export job model and queue worker3d
- Stream formulation + results join in 5k batches2d
- Signed download URLs with 24h expiry1d
Frontend
- Export dialog with column presets2d
- Progress state and ready notification1d
Data
- Index test results by project_id1d
Infra
- Export bucket with 7-day lifecycle rule0.5d
Push to
- LAB-412Export job model and queue workerTodo
- LAB-413Stream formulation + results join in 5k batchesTodo
- LAB-414Signed download URLs with 24h expiryTodo
- LAB-415Export dialog with column presetsTodo
- LAB-416Progress state and ready notificationTodo
LAB-412 · context Agent-ready
- PRD: Bulk CSV export · MVP scope and acceptance criteria
- Evidence: 47 signals · 23 accounts
- Approach: Queue-backed export worker streams rows in 5k batches
Integrations
Connects where signals start and where work ships.
19 connectors, organised by the job they do. Customer and product data flows in; approved work flows out to planning and engineering.
Customer signalsIn
What customers say, in support, calls, surveys and chat.
- ZendeskSupport tickets
- IntercomCustomer conversations
- SlackFeedback channels
- GongSales call transcripts
- ZoomInterview transcripts
- TypeformSurveys and NPS
- DevRevCustomer issues
- HubSpotCRM context
- SalesforceAccounts and ARR
Product intelligenceIn
What customers do, and what your team already knows.
- AmplitudeProduct usage
- MixpanelProduct usage
- PostHogEvents and surveys
- NotionDocs and research
- Google DriveResearch documents
Discovra
- Cluster
- Rank
- Specify
- Plan
Planning & executionOut
Where approved work becomes issues, cards and cycles.
- LinearIssues and cycles
- JiraIssues and sprints
- TrelloCards and boards
EngineeringOut
Repository context in, implementation-ready issues out.
- GitHubIssues and repo context
- GitLabIssues and repo context
How Discovra works
AI that works across your product workflow.
Not a chat box next to a doc editor. Discovra runs at every step from first signal to shipped issue, and hands structured work, with its evidence, to the next step.
01 · Discover
Watches every source
Pulls new tickets, calls, threads, survey answers and usage anomalies as they happen, attaches the account and its revenue, and drops duplicates.
- Reads
- Zendesk, Gong, Slack, Typeform, Amplitude…
- Hands off
- Normalized signals with account and ARR
Signal inboxLive
- Zendesk· Helix Coatings$186K
Export keeps timing out once we go past ~20k rows. We split the project into five pieces to get it out.
- Gong· Arden Polymers$240K
Honestly, the export is the only reason my team still keeps a parallel spreadsheet.
- Slack· Internal · CSM—
Third enterprise account this month asking for a full-project CSV dump with test results.
- Intercom· Northwind Materials$92K
Is there any way to download all formulations with their test results in one file?
A chat assistant waits for a prompt
Discovra runs as new signals arrive
A chat assistant starts from a blank context
Discovra keeps evidence attached from signal to issue
A chat assistant returns paragraphs
Discovra returns structured work: problems, PRDs, plans, issues
Discover what to build next
Stop losing product insight between conversations and execution.
Connect your first sources and see the problems hiding in your customer data.